Amanda Carrillo

Private Wealth Management | Client Service Associate

Português

  1. Banking Customer ServiceBanco Carrefour2017–2020
  2. Customer ServiceTAP Air Portugal, United Airlines2022–2025

Summary

Trilingual English–Portuguese–Spanish client service professional with a background in banking customer support and airline service. Experienced in handling client inquiries, resolving sensitive issues, communicating clearly, and maintaining organized documentation in fast-paced environments. Currently pursuing introductory CFA-focused financial studies, with plans to pursue the FINRA Series 7 license when eligible. Committed to building a long-term career in private wealth management and supporting financial advisors in delivering exceptional client experiences.

Skills

  • Client Relationship Support
  • Banking Customer Service
  • Account Inquiries
  • Issue Resolution
  • Client Documentation
  • Discretion & Confidentiality
  • Multilingual Client Communication
  • English & Portuguese

Experience

United Airlines

2023 – 2025

Customer Service

  • Assisted customers with service requests and resolved issues through clear, professional communication.
  • Handled time-sensitive inquiries while maintaining attention to detail and service standards.
  • Coordinated information and follow-up to support a positive customer experience.

TAP Air Portugal

2022 – 2023

Customer Service

  • Supported English- and Portuguese-speaking customers with inquiries and service needs.
  • Explained procedures, addressed concerns, and helped customers navigate service options.
  • Maintained organized communications in a high-volume customer-facing environment.

Banco Carrefour

2017 – 2020

Banking Customer Service

  • Assisted banking customers with routine inquiries and service-related requests.
  • Communicated financial product and account information in a clear, customer-friendly manner.
  • Supported accurate handling of customer information and escalated issues when appropriate.

Licensure & Education

Languages